There are several reasons why this could occur. First, ensure your username and password are correct. If they are, contact help to make sure you haven’t been banned. It is also possible the website has a configuration error, or we are currently adding new features.
If you do not check the Log me in automatically box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc. If you do not see this checkbox, it means the board administrator has disabled this feature.
How do I prevent my username appearing in the online user listings?
Within your User Control Panel, under “Board preferences”, you will find the option Hide your online status. Enable this option with Yes and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.
Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions and you should be able to log in again shortly.
First, check your username and password. If they are correct, then one of two things may have happened. If COPPA support is enabled and you specified being under 13 years old during registration, you will have to follow the instructions you received. We require new registrations to be activated, either by yourself or by an administrator before you can logon; this information was present during registration. You were sent an e-mail, follow the instructions. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filer. If you are sure the e-mail address you provided is correct, try contacting help.
I registered in the past but cannot login any more?!
It is possible an administrator has deactivated or deleted your account for some reason. Also, we periodically remove users who have not posted for a long time to reduce the size of the database. If this has happened, try registering again and being more involved in discussions.
COPPA, or the Child Online Privacy and Protection Act of 1998, is a law in the United States requiring websites which can potentially collect information from minors under the age of 13 to have written parental consent or some other method of legal guardian acknowledgment, allowing the collection of personally identifiable information from a minor under the age of 13. If you are unsure if this applies to you as someone trying to register or to the website you are trying to register on, contact legal counsel for assistance. Please note that the phpBB Group cannot provide legal advice and is not a point of contact for legal concerns of any kind, except as outlined below.
“Delete all board cookies” deletes the cookies created by our site which keep you authenticated and logged into the site. It also provides functions such as read tracking if they have been enabled. If you are having login or logout problems, deleting board cookies may help.
If you are a registered user, all your settings are stored in the database. To alter them, visit your User Control Panel; a link can usually be found at the top of most pages. This system will allow you to change all your settings and preferences.
It is possible the time displayed is from a timezone different from the one you are in. If this is the case, visit your User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. If you are not registered, this is a good time to do so.
I changed the timezone and the time is still wrong!
If you are sure you have set the timezone and Summer Time/DST correctly and the time is still incorrect, then the time stored on the server clock is incorrect. Please notify us at help to correct the problem.
There are two images which may appear along with a username when viewing posts. One of them may be an image associated with your rank, generally in the form of stars, blocks or dots, indicating how many posts you have made or your status on the site. Another, usually a larger image, is known as an avatar and is generally unique or personal to each user.
Ranks, which appear below your username, indicate the number of posts you have made or identify certain users, e.g. moderators and administrators. In general, you cannot directly change the wording of any board ranks as they are set by the board administrator. Please do not abuse the board by posting unnecessarily just to increase your rank. Our boards will not tolerate this and the moderator or administrator will simply lower your post count.
To post a new topic in a forum, click the relevant button on either the forum or topic screens. You need to register before you can post a message. A list of your permissions in each forum is available at the bottom of the forum and topic screens. Example: You can post new topics, You can vote in polls, etc.
You can only edit or delete your own posts. You can edit a post by clicking the edit button for the relevant post, sometimes for only a limited time after the post was made. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic which lists the number of times you edited it along with the date and time. This will only appear if someone has made a reply; it will not appear if a moderator or administrator edited the post, though they may leave a note as to why they’ve edited the post at their own discretion. Please note that normal users cannot delete a post once someone has replied.
To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Attach a signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio button in your profile. If you do so, you can still prevent a signature being added to individual posts by un-checking the add signature box within the posting form.
When posting a new topic or editing the first post of a topic, click the “Poll creation” tab below the main posting form; if you cannot see this, you do not have appropriate permissions to create polls. Enter a title and at least two options in the appropriate fields, making sure each option is on a separate line in the textarea. You can also set the number of options users may select during voting under “Options per user”, a time limit in days for the poll (0 for infinite duration) and lastly the option to allow users to amend their votes.
As with posts, polls can only be edited by the original poster, a moderator or an administrator. To edit a poll, click to edit the first post in the topic; this always has the poll associated with it. If no one has cast a vote, users can delete the poll or edit any poll option. However, if members have already placed votes, only moderators or administrators can edit or delete it. This prevents the poll’s options from being changed mid-way through a poll.
Attachment permissions are granted on a per forum, per member level. We may not have allowed attachments to be added for the specific forum you are posting in, or perhaps only certain groups can post attachments. See the Membership Matrix if you are unsure about why you are unable to add attachments.
We may have decided that posts in the forum you are posting to require review before submission. It is also possible that the we have placed you in a group of users whose posts require review before submission. Please contact help for further details.
By clicking the “Bump topic” link when you are viewing it, you can “bump” the topic to the top of the forum on the first page. However, if you do not see this, then topic bumping may be disabled or the time allowance between bumps has not yet been reached. It is also possible to bump the topic simply by replying to it, however, be sure to follow the board rules when doing so.
BBCode is a special implementation of HTML, offering great formatting control on particular objects in a post. It may also be disabled on a per post basis from the posting form. BBCode itself is similar in style to HTML, but tags are enclosed in square brackets [ and ] rather than < and >. For more information on BBCode see the guide which can be accessed from the posting page.
Smilies, or Emoticons, are small images which can be used to express a feeling using a short code, e.g. :) denotes happy, while :( denotes sad. The full list of emoticons can be seen in the posting form. Try not to overuse smilies, however, as they can quickly render a post unreadable and a moderator may edit them out or remove the post altogether. The board administrator may also have set a limit to the number of smilies you may use within a post.
Yes, images can be shown in your posts. If we have allowed attachments in that particular forum, you are able to upload the image to the board. Otherwise, you must link to an image stored on a publicly accessible web server, e.g. http://www.example.com/my-picture.gif. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display the image use the BBCode [img] tag.
Announcements often contain important information for the forum you are currently reading and you should read them whenever possible. Announcements appear at the top of every page in the forum to which they are posted.
Locked topics are topics where users can no longer reply and any poll it contained was automatically ended. Topics may be locked for many reasons and were set this way by either the forum moderator or board administrator.
Administrators are members assigned with the highest level of control over the entire site. These members can control all facets of site operation, including setting permissions, banning users, creating usergroups or moderators, etc..
Moderators are individuals (or groups of individuals) who look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material.
Basic, Silver, and Gold Members are Usergroups. Usergroups are groups of users that divide the community into manageable sections site administrators can work with. Each user can belong to several groups and each group can be assigned individual permissions. This provides an easy way for administrators to change permissions for many users at once, such as changing moderator permissions or granting users access to a private forum.
You can view all usergroups via the “Usergroups” link within your User Control Panel or see Memebr Matrix. If you would like to join one, proceed by clicking the appropriate button. Not all groups have open access, however. Some may require approval or an account upgrade to join, some may be closed and some may even have hidden memberships. If the group is open, you can join it by clicking the appropriate button. If a group requires approval or an account upgrade to join you may request to join by clicking the appropriate button. The user group leader will need to approve your request and may ask why you want to join the group. Please do not harass a group leader if they reject your request; they will have their reasons.
A usergroup leader is usually assigned when usergroups are initially created by a board administrator. If you are interested in creating a usergroup, your first point of contact should be an administrator; try sending a private message.
If you are a member of more than one usergroup, your default is used to determine which group colour and group rank should be shown for you by default. The board administrator may grant you permission to change your default usergroup via your User Control Panel.
There are three reasons for this; you are not registered and/or not logged on, we ahve disabled private messaging for the entire board, or the board administrator has prevented you from sending messages. Contact help for more information.
I have received a spamming or abusive e-mail from someone on this board!
We are sorry to hear that. The e-mail form feature of this board includes safeguards to try and track users who send such posts, so e-mail us at report with a full copy of the e-mail you received. It is very important that this includes the headers that contain the details of the user that sent the e-mail. The site administrator can then take action.
You can use these lists to organise other members of the board. Members added to your friends list will be listed within your User Control Panel for quick access to see their online status and to send them private messages. Posts from these users may also be highlighted. If you add a user to your foes list, any posts they make will be hidden by default.
How can I add / remove users to my Friends or Foes list?
You can add users to your list in two ways. Within each user’s profile, there is a link to add them to either your Friend or Foe list. Alternatively, from your User Control Panel, you can directly add users by entering their member name. You may also remove users from your list using the same page.
Enter a search term in the search box located on the index, forum or topic pages. Advanced search can be accessed by clicking the “Advance Search” link which is available on all pages on the forum. How to access the search may depend on the style used.
Your own posts can be retrieved either by clicking the “Search user’s posts” within the User Control Panel or via your own profile page. To search for your topics, use the Advanced search page and fill in the various options appropriately.
What is the difference between bookmarking and subscribing?
Bookmarking on our site is much like bookmarking in your web browser. You aren’t alerted when there’s an update, but you can come back to the topic later. Subscribing, however, will notify you when there is an update to the topic or forum on the board via your preferred method or methods.
To subscribe to a specific forum, click the “Subscribe forum” link upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click the “Subscribe topic” link within the topic itself.
If you believe a feature needs to be added, please contact us at suggestions. Please read through the forums and see what, if any, our position may already be for a feature and then follow the procedure given there.
Before you can join chat, you will be required to log in first in the login panel. Click Sign-in/Register panel to login or register. If you check Remember Me, you will single sign-on in the room list for the next time you open the chat.
If you want your message to be received only by a specific user, double-click the user in the userlist and a private chat window will pop up. Or left-click a username and choose "Private Chat" in the user panel. In the same panel you will find a down arrow, click it to get "personal message" and "whisper"
Personal Message will appear in the chat lobby like this: "a > b: blah blah." and everyone can see. Whisper, on the other hand, will appear in the chat lobby as well but like this: "a > b:(Whisper) blah blah." which means only a and b will be able to read it.
You can create and view handwritten messages, whether in chat lobby or in private chat. A message can be more creative and powerful in this way. The Handwriting Mode can be activated by clicking the Handwriting Mode in the Writing Mode down-list above the input area. The pen size and color can be defined here, an eraser is available to erase a specific stroke. The other two buttons are undo and redo. Currently the handwritten message is not recorded in the message history log. Additionally, the text input field becomes resizable, whether in text input or handwriting mode, to the maximum height of half of the chat itself.
Yes, click the "Style" icon in the lower control panel. A series of chat backgrounds are available for you to choose for the chat lobby. It adds more fun to chat. (Your choice does not affect the other users.).
Yes, click the "Font Options" icon in the lower control panel (It looks like a T). The available fonts on your own computer will appear here. This function is available in the private chat window as well as in the chat lobby. If user A choses a special font which is not available on the computer of user B, then it will show as the default font B is currently using. Font size, color, bold and italics are here as well.
Yes, find your own username at the top of the user list, click the avatar before it to launch your profile panel and there you may change avatar. The change will apply in three places on the chat screen, top of chat user list, in the user list, and during the conversations.
In the left hand menu, click Create Chat Room. Enter the required information into the form. If you want the room to be password protected, enter a password in the associated field. Only people you give the password to can enter the room. If you do not enter a password, anyone can enter the room.